Wheelchair Clinician

Full Vacancy Description

Our client is a Wheelchair provider for many different types of NHS and Medical clients. 

The purpose of this role is to provide technical support services to service users, internal staff, clinicians and RE’s, admin, FSE and service managers as well as all external stakeholders in the wider community and actively engage with them to promote our range of services. This role forms a key part of the business and will report to the National Personal Wheelchair Budget Manager and will have close links the Commercial Sales Manager and the Service Operations Manager’s. The purpose of the role is maximising client choice and control through effective use of Personal Wheelchair Budget (PWB), formerly the NHS Voucher Scheme and through commercial non-NHS sales.

Responsibilities

• To achieve targets sets by the Board of Directors and disseminated by the PWB manager to ensure budget targets are continuously met or exceeded.

• To support the provision of weekly and monthly reports to the Board of Directors and Business Development and Customer Relations Director regarding revenue and targets.

To support the provision of accurate and timely quarterly reports to the Clinical Commissioning Group regarding performance.

• To support the daily supervision of personal wheelchair budget as well as commercial paperwork and administration.

• To provide service improvement suggestions to the Clinical Commissioning Group and Board of Directors following service user feedback.

• To provide training to Clinical and Customer Service staff on the PWB and commercial processes

• To deliver presentations on PWB and commercial processes to Commissioning groups and external parties.

• To provide ongoing training and support to Clinicians and Customer Service staff on department processes and ensuring this is recorded by HR.

• To provide support and guidance on marketing ideas and content for leaflets and flyers

• To continuously promote the Clinical Commercial Services Department amongst the wheelchair service Community ensuring the service user is at the heart of everything you do.

• To engage with external bodies and CCG’s regarding PWB and Commercial.